Actionaly
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Education
2015-2017
Degree
University Name
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2011-2014
Degree
University Name
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2007-2010
Degree
University Name
Briefly describe your degree and any other highlights about your studies you want to share. Be sure to include relevant skills you gained, accomplishments you achieved or milestones you reached during your education.
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Actionaly
Business Goals
Improve CRM communications for teachers and parents.
Location
Remote
UX Researcher
My responsibility for my team was to ensure the best methodology used for to discover current user pain points and test out solutions to provide evidence for design decisions.
Final CRM Prototype
Problem
Lack of engagement and completion of To-do tasks from parents
Solution
Design a consent form flow to makes it easier for parents to complete documents and permission slips for their children.
Impact
Integrated a new a comprehensive notification system without compromising platform usability, resulting in positive feedback from parents and achieved a 15% increase in parent engagement.
